Book Now
Service Areas
Carrier Rental
FAQ
Sign In
🇺🇸
English
Book Now
FAQ
Frequently Asked Questions
Have more questions? Contact us on WhatsApp.
Booking & Usage
When is the booking deadline?
▾
How do I change or cancel my booking?
▾
Can I track my carrier delivery in real time?
▾
How long does luggage delivery usually take?
▾
I'm arriving at the airport at 11 PM. Can I use the same-day delivery service?
▾
Can I use the luggage delivery service from Gimpo Airport?
▾
How do I make a reservation through the DAMDA app?
▾
What are the operating hours of THE DAMDA service? Are there any closed days?
▾
Can I have my luggage delivered to an Airbnb or guesthouse?
▾
Where exactly should I pick up my luggage at the airport?
▾
Luggage
Are there items I cannot send?
▾
What happens if my luggage is lost or damaged?
▾
How should I pack my luggage when sending it with DAMDA?
▾
Service Areas
Do you deliver outside Seoul?
▾
Pricing
How is the fare calculated?
▾
Can I pay with an international credit card?
▾
Do I get a discount if I ship 2 or more suitcases together?
▾
Can I pay with international credit cards (VISA, Mastercard, etc.)?
▾
Is there an additional charge for luggage delivery if I arrive at the airport late at night?
▾
Can I pay with Chinese credit cards (UnionPay) or mobile payment services like Alipay or WeChat Pay?
▾
What payment methods does THE DAMDA accept, and can I use foreign credit cards?
▾
What payment methods are available for THE DAMDA service?
▾
Other
How do I report a lost item?
▾
Are there any special precautions I should take when packing my luggage?
▾
Can I pay for THE DAMDA service with a Chinese credit card (UnionPay)?
▾
Booking & Usage
When do I need to book?
▾
How do I change or cancel my booking?
▾
Do I need to be present at pickup?
▾
When does the night surcharge apply?
▾
Luggage
Are there items I cannot send?
▾
What happens if my luggage is lost or damaged?
▾
Can I send multiple bags?
▾
Service Areas
Do you deliver outside Seoul?
▾
Can you deliver to Airbnb or guesthouses?
▾
Couldn't find your answer?
Contact via WhatsApp
🚨
Same-Day Urgent
