Terms of Service

Article 1. Purpose

These Terms of Service govern the use of luggage delivery services provided by THE DAMDA Inc. ("Company") under the brand name "DamDa Travel" between airports and hotels. THE DAMDA Inc. is a Korean corporation (Business Registration No. 475-81-03874), represented by Kim Bonggeun, located at 305, 20, Yeongjongdae-ro 162beon-gil, Yeongjong-gu, Incheon, Republic of Korea (22376).

Article 2. Service Description

DamDa Travel provides luggage delivery between Incheon International Airport and major hotels in Seoul and Gyeonggi.

• Luggage pickup at designated airport collection points (Incheon International Airport)
• Safe delivery to your accommodation (hotel, Airbnb, guesthouse, etc.)
• Real-time luggage tracking via QR code checkpoints
• Multilingual customer support (Korean, English, Japanese, Chinese)

Article 3. Booking & Payment

Bookings can be made via the DamDa Travel mobile app or website, up to 90 days in advance. Payment must be completed before midnight on the pickup date. A booking confirmation is sent via email or WhatsApp upon payment.

We accept major international credit/debit cards (Visa, Mastercard, American Express, JCB, UnionPay) and selected domestic payment methods. All payments are processed through a PCI-DSS certified gateway.

Article 4. Cancellation & Refunds

4.1 Customer-Initiated Cancellation

Full refund for cancellations before driver assignment. No refund after driver assignment. Refunds are processed within 3–7 business days depending on the payment method.

4.2 Service Failure Refunds

Force majeure (natural disasters, traffic disruption, government action) qualifies for a 100% refund. Failed delivery due to customer absence or unavailability is not a service failure and is not refundable. Refunds are processed within 3–7 business days of approval.

Article 5. Luggage Restrictions & Liability

The following items are prohibited from transport:

• Cash, precious metals, jewellery
• Electronics (laptops, tablets, cameras, etc.)
• Medications
• Flammable materials, hazardous goods
• Perishable food items

In cases of loss or damage due to Company fault, compensation up to ₩300,000 is provided. Claims must be submitted in writing within 7 business days of delivery.

Article 6. Limitation of Liability

The Company is not liable for delays caused by force majeure including natural disasters, severe weather, traffic disruption, or government restrictions.

Failure to deliver due to the customer's absence or inability to be contacted does not constitute a service failure and is not eligible for a refund. Total liability per booking shall not exceed ₩1,000,000.

Article 7. Governing Law

These Terms are governed by the laws of the Republic of Korea. All disputes shall be subject to the exclusive jurisdiction of Korean courts. Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation and, if necessary, mediation.

Article 8. Contact