Insurance & Compensation Policy

1. Basic Coverage

Total liability per booking shall not exceed ₩1,000,000 (KRW).

2. Delay Compensation

Delays due to customer absence, incorrect address, or unavailability are not eligible for compensation.

3. Excluded Items

The following items are excluded from compensation coverage:

• Cash, precious metals, jewellery, luxury goods
• Electronics (laptops, tablets, cameras, smartphones, etc.)
• Prescription medications
• Flammable, hazardous, or explosive materials
• Perishable food items
• Undeclared high-value items (over ₩500,000 per piece)

4. Claim Procedure

1. ①Check luggage condition immediately upon receipt.
2. ②Report any issues within 7 business days.
3. ③Submit your claim via:
   • In-app chat support
   • Email: info@damdatravel.com
   • WhatsApp: +82 10-3662-5969
4. ④Required documents:
   • Photos of luggage (including damaged areas)
   • Booking reference number
   • Written description of damage/loss
5. ⑤Result notified within 2 business days of review completion.
6. ⑥Approved refunds processed within 3–7 business days to original payment method.

5. Force Majeure

The following exempt DamDa Travel from liability; however, the delivery fee will be fully refunded:

• Natural disasters (typhoon, flood, earthquake, etc.)
• Traffic disruption due to severe weather
• Flight cancellation or delay
• Government-imposed restrictions
• Strikes, civil unrest, or terrorism

6. High-Value Item Declaration

Items valued above ₩500,000 per piece must be declared at the time of booking.

Undeclared high-value items are subject to the basic compensation limit of ₩300,000 only.

For declared items, we will advise on additional insurance options. Contact: info@damdatravel.com

7. Exclusions

• Damage caused by customer negligence or improper packing
• Non-delivery due to customer absence or unavailability
• Damage from prohibited items in luggage (see Section 3)
• Pre-existing defects or natural wear and tear
• Normal scratches and minor cosmetic damage
• Delivery failure due to incorrect booking information

8. Contact